All orders are processed within 2 to 3 working days. Once your order has been dispatched, delivery takes 5 to 10 working days. You’ll receive an email with your tracking details as soon as your order is on its way.

You can find more details in our Shipping Policy.

We offer a 30-day money-back guarantee. If you’re not completely happy with your purchase, you can return it within 30 days of delivery, as long as it’s unworn and has its original tags attached. Simply email us at info@olivia-john.com with your order number and we’ll guide you through the process. Return shipping costs are covered by the customer, unless the item is faulty, damaged or incorrect.

You can find more details in our Returns and Refund Policy.

We’re sorry to hear that. Please email us at info@olivia-john.com with your order number and a brief description of the issue, including photos if possible. If your item arrives faulty, damaged or incorrect, we’ll offer you a replacement or a full refund.

You can find more details in our Returns and Refund Policy and our Shipping Policy.

Yes, we offer free tracked delivery on all orders across the UK, with no minimum spend.

You can find more details in our Shipping Policy.

You can reach our team by email at info@olivia-john.com or by phone on +44 7915 976340. We’re available Monday to Friday, 9:00 am – 5:00 pm, and Saturday, 9:00 am – 1:00 pm (UK time), and we reply to all messages within 24 hours.

You can find more details on our Contact page.