Payment Policy

Last updated: 7 November 2026

At Olivia & John, we want paying for your order to be simple and secure. This policy explains the payment methods we accept and how payments are handled on our website.

Accepted payment methods

We accept the payment methods displayed at checkout, which may include:

Visa
Mastercard
Maestro
American Express
Apple Pay
Google Pay

Available payment methods may vary depending on your device, browser or bank.

Currency

All prices on our website are shown in pounds sterling (GBP). If you pay with a card issued in another currency, your bank or card provider may apply its own exchange rate or fees.

Pricing

The total amount you will pay, including free UK delivery, is shown clearly at checkout before you confirm your order. There are no hidden charges added after payment.

When you are charged

Your payment is taken at the time you place your order. You will receive an order confirmation email once your payment has been successfully processed.

Payment security

All payments are processed through secure, encrypted connections by trusted third-party payment providers. We do not store your full card details on our systems.

Declined payments

If your payment is declined, your order will not be processed. Please check that your card details are correct, or contact your bank for more information. You can also try a different payment method.

Order verification

To protect our customers, some orders may be reviewed before dispatch. If we need to confirm any details, we will contact you by email or phone. If an order cannot be verified, it will be cancelled and a full refund will be issued.

Refunds

Approved refunds are issued to your original payment method. Full details can be found in our Returns and Refund Policy.

Contact us

If you have any questions about payments, please contact our customer service team:

Email: info@olivia-john.com
Phone: +44 7915 976340
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm; Saturday, 9:00 am – 1:00 pm (UK time)
Response time: We reply to all messages within 24 hours.