About Us
Hello, and thank you for stopping by.
We're Olivia & John, a small, independent online shop selling clothing for women and men across the UK. We're still a young business (a start-up, really), and honestly, that's part of what we like about it. Every decision is still personal, from the pieces we choose to the emails we answer.
How it started
It began with a fairly ordinary frustration. Finding a good coat or jacket online shouldn't feel like hard work, yet so often it does. You scroll for ages, everything looks the same, and half of it won't last beyond one season.
So we decided to keep things simple. A smaller collection. Classic pieces that are easy to wear and easy to love. Clothes you'll actually reach for on a cold Tuesday morning, not just on special occasions.
And the name? Olivia & John is simply her and him. We dress both, and we think good clothing has a way of becoming part of the moments you share with the people around you.
What matters to us
If we had to sum it up in a few words, it would be this: every chapter, beautifully dressed.
Life moves through chapters. Some are quiet and everyday, others you'll remember for years. We'd like to be there for all of them, with pieces that feel comfortable, look right and don't need much thought to put together.
What you'll find here
Our collection focuses mainly on outerwear and versatile essentials for women and men. We pick each item ourselves, working with suppliers we've chosen carefully, and we only add something if we'd be happy wearing it too. On every product page you'll find clear photos, a proper description and the available sizes, so there are no surprises when your parcel arrives.
Our promise
We know buying from a new shop means trusting us a little, so here's what you can always count on:
- Free tracked delivery on every UK order.
- A 30-day money-back guarantee if something isn't right.
- Secure payment at checkout.
- A real person replying to your emails, usually much sooner than you'd expect.
You'll find all the details in our Shipping Policy, our Returns and Refund Policy, our Payment Policy and on our Contact page.
Who's behind the shop
Olivia & John serves customers throughout the United Kingdom. The website olivia-john.com is operated by ZMZ Capital LLC, 1209 Mountain Rd Pl NE, Ste N, Albuquerque, NM 87110, United States.
We're only at the start of our own story, and we're really glad you're here for it.
Get in touch
Questions about an order, sizing or anything else? Just drop us a line:
Email: info@olivia-john.com
Phone: +44 7915 976340
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm; Saturday, 9:00 am – 1:00 pm (UK time)
Response time: We reply to all messages within 24 hours.