Shipping Policy

Last updated: 7 November 2026

At Olivia & John, we want your order to reach you safely and on time. Below you will find everything you need to know about our delivery service.

Where we ship from

Orders are shipped from our fulfilment partners in Asia and delivered to your door by trusted carriers, with full tracking from dispatch to delivery.

Delivery area

We currently deliver to all addresses within the United Kingdom, including England, Scotland, Wales and Northern Ireland. We do not ship outside the UK at this time.

Delivery cost

Delivery is free on all orders, with no minimum spend. There are no additional delivery charges at checkout.

Processing time

All orders are processed within 2 to 3 working days after your order is placed. Orders placed before 2:00 pm (UK time) on a working day start processing the same day. Orders placed after 2:00 pm, or on weekends or UK bank holidays, start processing from the next working day.

Delivery time

Once your order has been dispatched, delivery takes 5 to 10 working days. Working days are Monday to Friday, excluding UK bank holidays.

Please note that delivery times are estimates. On rare occasions, delays may occur due to circumstances outside our control, such as high demand or carrier disruptions. If this happens, we will keep you informed.

Order tracking

All orders are sent with tracking. Once your order has been dispatched, you will receive an email with your tracking number and a link to follow your delivery. You can also track your order through the "Track Your Order" page on our website.

Delivery address

Please make sure your delivery address is complete and correct before placing your order. If you notice a mistake, email us as soon as possible. We can update the address as long as your order has not been dispatched.

Late, lost or damaged parcels

If your order has not arrived within the estimated delivery time, or your parcel arrives damaged, please email us at info@olivia-john.com with your order number. We will investigate with the carrier and, if the parcel is confirmed as lost or damaged, we will send a replacement or issue a full refund.

Contact us

If you have any questions about delivery, please contact our customer service team:

Email: info@olivia-john.com
Phone: +44 7915 976340
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm; Saturday, 9:00 am – 1:00 pm (UK time)
Response time: We reply to all messages within 24 hours.