Terms of Service

Last updated: 7 November 2026

Welcome to Olivia & John. These Terms of Service apply to your use of olivia-john.com and to any order you place with us. By using our website or placing an order, you agree to these terms. Please read them carefully.

About us

The website olivia-john.com is operated by ZMZ Capital LLC, 1209 Mountain Rd Pl NE, Ste N, Albuquerque, NM 87110, United States. You can contact us at info@olivia-john.com or on +44 7915 976340.

Using our website

You must be at least 18 years old to place an order on our website. You agree to provide accurate and complete information when placing an order and to use our website only for lawful purposes.

Products

We make every effort to display our products, colours and details as accurately as possible. However, colours may vary slightly depending on your screen settings. All items are subject to availability. Please check the available sizes and product descriptions before ordering.

Prices and payment

All prices are shown in pounds sterling (GBP). Delivery to all UK addresses is free. The total amount you will pay is shown at checkout before you confirm your order. We accept the payment methods displayed at checkout, and all payments are processed securely. Full details can be found in our Payment Policy.

If a product is listed at an incorrect price due to an error, we will contact you before dispatching your order to ask whether you wish to continue at the correct price or cancel for a full refund.

Orders

After placing your order, you will receive an order confirmation email. Our contract with you is formed when we dispatch your order. We reserve the right to refuse or cancel an order, for example if a product is unavailable or we suspect fraudulent activity. If this happens, we will notify you and issue a full refund.

Delivery

We deliver to addresses within the United Kingdom only. Orders are processed within 2 to 3 working days and delivered within 5 to 10 working days after dispatch. Full details can be found in our Shipping Policy.

Returns and refunds

You can return items within 30 days of delivery under our money-back guarantee. Full details can be found in our Returns and Refund Policy.

Communications, SMS and phone numbers

If you provide your phone number when placing an order or signing up on our website, we may use it to send you service messages about your order, such as order and delivery updates.

We will only send you marketing messages by SMS or email, such as new arrivals and offers, if you have given your consent. You can opt out of marketing messages at any time by replying STOP to any SMS, clicking "unsubscribe" in any email, or contacting us at info@olivia-john.com. Message frequency may vary, and standard message rates from your mobile provider may apply.

We may also use the contact details you provide to show you relevant advertising on other platforms, where you have consented to this. For more information on how we handle your personal data, please see our Privacy Policy.

Your statutory rights

Nothing in these terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If an item is faulty, not as described or not fit for purpose, you are entitled to a repair, replacement or refund.

Intellectual property

All content on this website, including text, images, logos and design, belongs to Olivia & John or its licensors and may not be copied, reproduced or used without our written permission.

Limitation of liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for any loss that is not foreseeable. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud.

Changes to these terms

We may update these Terms of Service from time to time. The version in force at the time you place your order will apply to that order.

Governing law

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and you will keep the protection of the mandatory consumer laws of the country where you live.

Contact us

If you have any questions about these Terms of Service, please contact us:

Email: info@olivia-john.com
Phone: +44 7915 976340
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm; Saturday, 9:00 am – 1:00 pm (UK time)
Response time: We reply to all messages within 24 hours.