Privacy Policy

Last updated: 7 November 2026

This Privacy Policy explains how Olivia & John ("we", "us", "our") collects, uses and protects your personal data when you visit olivia-john.com or place an order with us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Who we are

The website olivia-john.com is operated by ZMZ Capital LLC, 1209 Mountain Rd Pl NE, Ste N, Albuquerque, NM 87110, United States, which acts as the data controller for your personal data.

The personal data we collect

Contact details: name, email address, phone number and delivery and billing address.
Order information: the products you purchase, order history and communications with our customer service team.
Payment information: payments are processed securely by our payment providers. We do not store your full card details.
Technical data: IP address, browser type, device information and how you use our website, collected through cookies and similar technologies.

How we use your personal data

To process, deliver and manage your orders (performance of a contract).
To send you service messages about your order, such as confirmation, dispatch and delivery updates, by email or SMS (performance of a contract).
To respond to your enquiries and provide customer support (performance of a contract and legitimate interests).
To process returns and refunds (performance of a contract and legal obligation).
To send you marketing messages by email or SMS, only where you have given your consent (consent).
To improve our website and show relevant advertising, using cookies and your contact details where you have given your consent (consent).
To prevent fraud and comply with our legal obligations (legal obligation and legitimate interests).

SMS and marketing communications

If you provide your phone number, we may use it to send you updates about your order. We will only send you marketing messages by SMS or email, such as new arrivals and offers, if you have opted in.

You can withdraw your consent at any time by replying STOP to any SMS, clicking "unsubscribe" in any email, or emailing us at info@olivia-john.com. Opting out of marketing will not affect service messages about your orders. More information can be found in our Terms of Service.

Sharing your personal data

We never sell your personal data. We only share it with trusted service providers who help us run our business, such as:

Our e-commerce platform (Shopify), which hosts our website and order data
Payment providers, to process your payments securely
Delivery carriers and order tracking providers, to deliver your orders
Email and SMS service providers, to send you order updates and, where you have consented, marketing messages
Analytics and advertising providers (such as Google and Meta), where you have consented to cookies or marketing

We may also share data where required by law or to protect our legal rights.

International transfers

Some of our service providers are based outside the UK. Where your data is transferred outside the UK, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or Standard Contractual Clauses with the UK Addendum.

Cookies

We use cookies to make our website work, to understand how it is used and, with your consent, to personalise advertising. You can manage your cookie preferences through the cookie banner on our website or your browser settings.

How long we keep your data

We keep your personal data only for as long as necessary for the purposes described in this policy. Order and transaction records are kept for up to 6 years to meet our legal and accounting obligations. Marketing data, including your email address and phone number used for marketing, is kept until you unsubscribe or withdraw your consent.

Your rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Ask us to correct inaccurate or incomplete data
Ask us to delete your data
Restrict or object to how we use your data
Request a copy of your data in a portable format
Withdraw your consent at any time, where we rely on consent

To exercise any of these rights, please email us at info@olivia-john.com. We will respond within one month, as required by law.

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Data security

We use appropriate technical and organisational measures to protect your personal data. All payments on our website are processed through secure, encrypted connections.

Children

Our website is not intended for children under 16, and we do not knowingly collect personal data from children.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: info@olivia-john.com
Phone: +44 7915 976340
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm; Saturday, 9:00 am – 1:00 pm (UK time)
Response time: We reply to all messages within 24 hours.